We hope that every time you wear, touch, or think about our jewels you feel delighted.
It must always feel like a gift, even if from yourself.
If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine that your jewel is damaged due to a manufacturing defect, our goldsmith will repair it free of charge.
We suggest to let us handle repairs of our jewellery as It will be easier for us compared to other goldsmiths.
If we determine that the damage is not caused by a manufacturing defect, we will notify you and let you know if repair services are available at a cost or otherwise.
Please note that slight irregularities and variations in craftsmanship, natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a flaw.
However meticulously jewels can be made, they are not invulnerable to normal wear and tear. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain the repairs necessary to maintain the integrity of the product is also not covered.
Repair or service performed by a third party other than La Luce will void this guarantee. This guarantee is non-transferrable. All guarantee claims under the La Luce Lifetime Guarantee must be made by the original purchaser or gift recipient.
You must provide identifiable pieces of jewellery for La Luce to honour this guarantee. If the goldsmith determines that it did not manufacture the original piece, it is under no obligation to honour this guarantee.
We offer express delivery free of charge to the countries listed below.
All our deliveries are “all risks door-to-door” insured.
Depending on the location, the delivery may take from 2 to 6 working days. We ship from Italy, therefore if the item has to undergo customs, the shipment may be delayed. If your country isn’t listed below, please contact us to see if we can arrange a special delivery. Please note that this could result in an added shipping and customs fees.
As soon as the order is ready to be dispatched, you will receive an e-mail with all the courier details. If necessary, we can arrange a faster delivery depending on the location. Please contact us at email@example.com.
Please note that there could be delays due to Covid-19.
Albania, Australia, Austria, Argentina, Armenia, Bahrain, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Chile, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Grand Cayman, Guatemala, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jordan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Mexico, Moldova, Monaco, Netherlands, New Zealand, North Macedonia, Norway, Peru, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States.
We offer a 14-day return policy for non-customised items for a full refund. We do not offer refunds for customised items. If there is any issue with the custom jewellery you purchased please contact us and we will do our best to find a solution.
To return an item, we recommend contacting us within 7 days of receiving it. All returned items must comply with the following:
If you wish to return an item, please contact firstname.lastname@example.org with your name, address and order number. We will provide a free return shipping label and schedule a convenient time for our courier to collect the package from your address.
Please note that if you return an item, taxes and import duties will not be refunded. Once we receive the item, it will be inspected. If it meets all the requirements, we will proceed to a full refund. Please allow up to 5 days for the refund.