LA LUCE - PRIVACY POLICY

Contents

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for displaying the price in the accurate currency for example.
  • Shipping address: we’ll ask you to enter this so we can, for instance, send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

 

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you updates on the production status of your jewel
  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent.
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

If you request a password reset, your IP address will be included in the reset email.

We share information with third parties who help us provide our orders and store services to you; for example shipping couriers like DHL, Ferrari, UPS, FedEx.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please check PayPal Privacy Policy for more details.

We accept payments through Apple Pay. When processing payments, some of your data will be passed to Apple Pay, including information required to process or support the payment, such as the purchase total and billing information.

Please check https://support.apple.com  for more details. 

We accept payments through Google Pay. When processing payments, some of your data will be passed to Google Pay, including information required to process or support the payment, such as the purchase total and billing information.

Please check https://payments.google.com  for more details.

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please check https://stripe.com for more details.

We accept payments through Giropay. When processing payments, some of your data will be passed to Giropay, including information required to process or support the payment, such as the purchase total and billing information.

Please check  https://www.giropay.de  for more details.

We accept payments through Sofort. When processing payments, some of your data will be passed to Sofort, including information required to process or support the payment, such as the purchase total and billing information.

Please check https://www.sofort.com  for more details.

We accept direct bank transfers.

We hope that every time you wear, touch, or think about our jewels you feel delighted.

It must always feel like a gift, even if from yourself.

Lifetime Manufacturer Warranty

If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine that your jewel is damaged due to a manufacturing defect, our goldsmith will repair it free of charge.

We suggest to let us handle repairs of our jewellery as It will be easier for us compared to other goldsmiths.

If we determine that the damage is not caused by a manufacturing defect, we will notify you and let you know if repair services are available at a cost or otherwise.

Please note that slight irregularities and variations in craftsmanship, natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a flaw.

Conditions and Exclusions

However meticulously jewels can be made, they are not invulnerable to normal wear and tear. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain the repairs necessary to maintain the integrity of the product is also not covered.

Repair or service performed by a third party other than La Luce will void this guarantee. This guarantee is non-transferrable. All guarantee claims under the La Luce Lifetime Guarantee must be made by the original purchaser or gift recipient.

You must provide identifiable pieces of jewellery for La Luce to honour this guarantee. If the goldsmith determines that it did not manufacture the original piece, it is under no obligation to honour this guarantee.

For more information, please read our “terms and conditions”.

Shipping

All our items sold through other platforms will follow their shipping policies, please refer to their website for more information.

We offer express delivery free of charge to the countries listed below. 

Albania, Australia, Austria, Argentina, Armenia, Bahrain, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Chile, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Grand Cayman, Guatemala, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jordan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Mexico, Moldova, Monaco, Netherlands, New Zealand, North Macedonia, Norway, Peru, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States.

All our deliveries are “all risks door-to-door” insured.

Depending on the location, the delivery may take from 2 to 6 working days. We ship from Italy, therefore if the item has to undergo customs, the shipment may be delayed. If your country isn’t listed below, please contact us to see if we can arrange a special delivery. Please note that this could result in added shipping and customs fees.

As soon as the order is ready to be dispatched, you will receive an e-mail with all the courier details. If necessary, we can arrange a faster delivery depending on the location. Please contact us at contact@lalucegioielleria.com.

All delivery times quoted are estimates only and we cannot guarantee delivery at any particular time or date. Please note that if an item needs to go through customs, it may result in delays.

Please note that there could be delays due to Covid-19.

CUSTOMS AND DUTIES

We strive to offer the best possible service.

Regarding our custom works:

The price of our custom works includes all eventual customs, duties and paperwork. The item will be shipped directly to your door unless otherwise agreed.

(An item is considered custom if it’s made from start to finish for a client and sold through this platform, a modification or an engraving will not be considered a custom jewel, but a customised jewel).

Regarding our ready-to-buy items:

For any extra-EU shipment, the customs and duties are the responsibility of the customer. If you would like us to take care of customs and duties we can certainly do so at an extra price, depending on the shipping location. Please note that this price includes all customs, duties and the paperwork needed to deliver the item directly to your door.

If you would like to know the customs and duty fees please check https://trade.ec.europa.eu/access-to-markets/en/  using the HS code “7113”. In addition to these duties, each country applies its VAT. In most countries, this is the total amount due for custom clearance. Please check with your customs before any extra-EU purchase.

For any extra-EU shipment please note that customs may cause delays we can’t foresee.

For any other issue or inquiry, please contact us at contact@lalucegioielleria.com.

RETURNS

We offer a free shipping, 14-day return policy for non-customised items for a full refund from any European country. If the item had to undergo customs returning to Italy, these fees will be detracted from the total refund. Accordingly, for any extra-EU return the refund will equal: total price minus Italian customs and duties.

We do not offer refunds for customised items. If there is any issue with the custom jewellery you purchased please contact us and we will do our best to find a solution.

To return an item, we recommend contacting us within 3 days of receiving it. All returned items must comply with the following:

  • returned unused and unworn, in the same condition they have been received in.
  • returned in their original package with all the original documentation.
  • Earrings may not be tried on for hygiene reasons.
  • Our bigger pieces come with a bright red thread that works as a “tag”, if it has been removed or its position significantly changed, we will not accept the return.

If you wish to return an item, please contact us at contact@lalucegioielleria.com with your name, address and order number. We will provide a free return shipping label and a link to schedule a convenient time for our courier to collect the package from your address.

Once we receive the item, it will be inspected. If it meets all the requirements, we will proceed to a refund. Please allow up to 7 working days for the refund.

For more information, please read our “terms and conditions”.