Privacy policy

WHAT WE COLLECT AND STORE

 

Data Collection

 

1. Data that we may collect about you

 We may collect and process personal data about you. Personal data, or personally identifiable data, is any piece of data that can be used to identify a natural person.It does not include any data where the identity has been removed (also called anonymous data or de-identified data). We collect, store and use various personal data that can be found in the following table.

 

Purpose

Type of data

Lawful basis

For billing purposes

Name and address

To perform contractual obligations we have with the customer

For billing purposes such as to send invoices

Email

To perform contractual obligations we have with the customer

For sending communications such as newsletters when the user signs up for the same

Email

To perform contractual obligations we have with the user

For identifying location for taxation purpose and consent logging

IP address

To perform contractual obligations we have with the customer

For billing purposes

VAT

To perform contractual obligations we have with the customer

For processing orders

Phone number

Credit card / Payment details

To perform contractual obligations we have with the customer

We may also collect data that is not mentioned here. However, before doing the same, we will be getting your consent.

Additionally, we may use this information for purposes, such as, to:

  • Send you updates on the production status of your jewel
  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

We will also store comments or reviews if you choose to leave them.

 

2. How do we collect the data?

 We use different methods to collect the data, including the following ways:

  1. Direct interactions: To collect information for billing and shipping purposes such as name, address, email address, and VAT
  2. From third parties: IP address for consent logging and to determine the location for taxation purposes
  3. Special categories of data

We do not collect, store, or use any special categories of data about you. This means details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data are not collected, used, or stored.

WHO ON OUR TEAM HAS ACCESS

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent.
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

SHARING WITH THIRD PARTIES

We may share your information with third parties, for the purposes set out in this privacy policy. This may include the following:

  • Any member of our company
  • Business partners, suppliers, and subcontractors for the performance of any contract we enter into with them or you to provide services such as hosting services.
  • Professional advisors acting as service providers to us – including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Tax authorities, regulators, and other authorities who require reporting of processing activities in certain circumstances.

We share information with third parties who help us provide our orders and store services to you; for example shipping couriers like DHL, Ferrari, UPS, FedEx.

 

DATA SECURITY

We have taken appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. 

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will endeavor to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Site. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.

 

DATA RETENTION

We retain the data that we collect from you for as long as it is necessary for us to fulfill the purposes for which it was collected or provided including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of litigation in respect to our relationship with you, to comply with law enforcement requests, maintain security, prevent fraud and abuse, resolve disputes, enforce our legal agreements, or fulfill your request to “unsubscribe” from further messages from us. 

The data collected on the website does not have an expiration date. We only delete them when there is a deletion request from a customer. 

 

YOUR RIGHTS

  1. Right to be informed: you have the right to be informed of the collection and use of your personal data
  2. Right to access: you have the right to view and request for copies of the personal data that you have provided us
  3. Right to rectification: You have the right to request inaccurate or outdated information be corrected or updated
  4. Right to be forgotten/right to erasure: You have the right to ask your personal data be deleted. You have to note that this right is not absolute and may be subject to exemptions under certain laws.
  5. Right to data portability: You have the right to ask for your data to be transferred to another controller or provide to you in a machine-readable, electronic format
  6. Right to restrict processing: you have the right to restrict the processing of your personal data
  7. Right to withdraw consent: you have the right to withdraw consent to the processing of your personal data. Please note that this may make us unable to serve you with our services.
  8. Right to object to processing: You have the right to object to the processing of your personal data. Exercising this right may affect our ability to provide you with our services.
  9. Right to object to automated processing: You have the Right to object to automated processing. This may also affect our ability to provide you with our services.

If you wish to exercise any of the above rights, please contact us. We will respond to such queries within 30 days and deal with requests we receive from you, in accordance with the provisions of the applicable Data Protection Law. Which means that the law that will govern you would depend upon your address. Occasionally it could take us longer, if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

LINK TO EXTERNAL APPS/WEBSITES

On our website, we may provide you with links to external websites, apps, or services. These are not operated by us and thus do not come under our privacy policy or practices. We strongly recommend to read the privacy policies of such websites before engaging with them to ensure that you are not providing with your personal information that you do not want to.

 

COOKIES

Cookies are small files that are stored in your browser by the websites you visit. They help the website to remember about your computer. For example, when you leave the website and return later, it helps the website to take you back to where you left off. Cookies are used to remember your cart data and other information. 

 

PAYMENTS

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please check PayPal Privacy Policy for more details.

We accept payments through Apple Pay. When processing payments, some of your data will be passed to Apple Pay, including information required to process or support the payment, such as the purchase total and billing information.

Please check https://support.apple.com  for more details. 

We accept payments through Google Pay. When processing payments, some of your data will be passed to Google Pay, including information required to process or support the payment, such as the purchase total and billing information.

Please check https://payments.google.com  for more details.

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please check https://stripe.com for more details.

We accept payments through Giropay. When processing payments, some of your data will be passed to Giropay, including information required to process or support the payment, such as the purchase total and billing information.

Please check  https://www.giropay.de  for more details.

We accept payments through Sofort. When processing payments, some of your data will be passed to Sofort, including information required to process or support the payment, such as the purchase total and billing information.

Please check https://www.sofort.com  for more details.

We accept direct bank transfers.